Shipping policy
At The Unbroken Collective + You (TUC+U), we're committed to getting your order to you as quickly and safely as possible.
This Shipping Policy explains how we process and deliver orders.
Order Processing
Orders are generally processed within 2–5 business days after payment has been received.
Orders are processed during normal business days and are not dispatched on weekends or NSW public holidays.
During busy periods, product launches or promotional events, processing times may be slightly longer. If significant delays occur, we'll keep you informed.
Shipping Within Australia
We currently offer standard shipping Australia-wide.
Shipping costs are calculated at checkout based on your delivery location.
Delivery timeframes are estimates only and may vary depending on your location and the shipping carrier.
Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details (where available).
Please allow up to 24 hours for tracking information to become active.
Delivery Delays
While we aim to deliver orders promptly, delivery times are managed by third-party shipping carriers.
Occasionally, delays may occur due to weather, peak shipping periods or circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is correct when placing your order.
If you need to update your address, contact us immediately through our Contact page.
We'll do our best to make changes before your order is dispatched; however, once an order has been shipped, we're unable to guarantee address changes.
Lost or Missing Parcels
If your parcel appears delayed or has not arrived within a reasonable timeframe, please contact us.
We'll work with the shipping carrier to investigate and keep you informed throughout the process.
Damaged Deliveries
If your order arrives damaged, please contact us within 14 days of receiving your parcel.
Where possible, please provide:
- Your order number.
- Photographs of the parcel and packaging.
- Photographs of the damaged item.
We'll work with you to resolve the issue as quickly as possible.
Multiple Shipments
Where necessary, orders containing multiple products may be shipped separately to ensure the quickest possible delivery.
If this occurs, tracking information will be provided for each shipment where available.
Contact Us
If you have any questions about shipping or your order, please contact us:
The Unbroken Collective + You (TUC+U)
Contact: the form on our Contact page