How canwe help?

TUC+U is more than a clothing brand — it is a community movement that uses clothing and everyday products to support grassroots charities, practical community assistance and meaningful change across Australia. Our mission is to remind people they are not alone while creating real, lasting community impact.

The stitched heart symbolises resilience, healing and hope. It represents the idea that although life may leave us with scars, we can heal together — and that no one should face life's challenges alone.

TUC+U stands for The Unbroken Collective + You. The "+" represents every individual who chooses to become part of the movement and help create positive change within Australian communities.

Every nomination is carefully reviewed and, where appropriate, TUC+U liaises with trusted grassroots charities, community organisations and local support services to better understand individual circumstances. This ensures funding, donated services and practical assistance are directed where they will create the greatest impact — through a process that is fair, transparent and community-led.

There are many ways to support TUC+U — purchase products, nominate a charity or organisation, become a Community Partner, donate services or simply help spread awareness. Every action, no matter how small, helps create meaningful change.

Most orders are processed within 2–5 business days before dispatch. During busy periods, processing times may be slightly longer and we appreciate your patience.

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery timeframes are provided once your order has been dispatched.

Yes — TUC+U currently ships to all states and territories across Australia. We are working towards expanding our shipping options in the future.

International shipping is not currently available. As TUC+U grows, we hope to introduce international shipping and will share updates through our website and social media.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. If you have not received this email, please check your junk or spam folder.

Changes or cancellations can only be made before your order enters production or has been dispatched. Please contact us as soon as possible and we will do our best to help.

We are sorry to hear that. Please contact us within 7 days of receiving your order with your order number and photographs where applicable, and we will work to resolve the issue as quickly as possible.

Please check your tracking information first for the latest update on your parcel. If your order still hasn't arrived or appears to be lost, please contact us and we will do our best to assist.

Eligible items may be returned in accordance with our Returns Policy. Please refer to our full Returns Policy for complete details on eligibility, timeframes and how to lodge a return.

Exchanges are available subject to stock availability and our Returns Policy. If you need help choosing the right size before purchasing, please don't hesitate to contact us — we're happy to help.

If your item arrives damaged or has a manufacturing fault, please contact us as soon as possible with your order number and photographs of the issue. These situations are handled in accordance with Australian Consumer Law.

If your return is due to a faulty or incorrect item, TUC+U will cover the return shipping costs. For change-of-mind returns or size exchanges, customers may be responsible for return postage as outlined in our Returns Policy.

Once your returned item has been received and inspected, eligible refunds will be processed to your original payment method. Processing times may vary depending on your financial institution.

TUC+U offers a growing range of clothing and lifestyle products designed to inspire connection while supporting grassroots charities and community initiatives across Australia. New products and collections will continue to be introduced over time.

Every clothing item includes a size guide to help you find the best fit. If you need further assistance before placing your order, please don't hesitate to contact us.

Product materials vary depending on the item and are listed on each individual product page. TUC+U aims to provide quality products that are comfortable, durable and suitable for everyday wear.

Please follow the care instructions on your garment label to help maintain the quality, colour and longevity of your product. Where possible, we recommend washing garments inside out and avoiding harsh bleaching products.

TUC+U is committed to working with reputable suppliers who share our values of quality, responsible manufacturing and ethical business practices. We continue to review and improve our supply chain as we grow.

Some products are limited releases and may not return, while others may be restocked depending on demand. Follow us on social media or keep an eye on our website.

The stitched heart is the symbol of The Unbroken Collective + You — representing resilience, hope and the reminder that no one should face life's challenges alone. It is a quiet but powerful reminder of the community behind every product.

Every purchase includes a community contribution.

When you shop with us, you'll choose at checkout where your contribution goes:

• One of our focus areas supporting grassroots charities and community organisations.
  
• The Community Response Fund.

No. Your community contribution is already included in the price of your purchase. There are no additional donations required unless you choose to support a cause in another way.

Yes. When you shop with us, you can choose at checkout the cause you'd like to support, such as Mental & Physical Health, Children & Youth, Animal Welfare or the Community Response Fund.

Rather than selecting a specific charity, your contribution is directed to your chosen cause. We then work with trusted grassroots charities, community organisations and Community Partners to ensure support reaches where it's needed most.

If no selection is made, your contribution will be directed to where it's needed most across our supported causes and community initiatives.

Contributions are pooled and distributed on a quarterly basis, allowing us to maximise our collective impact and provide meaningful support.

The Collective Choice helps us discover grassroots charities and community organisations making a genuine difference across Australia.

Every quarter, we review nominations and support organisations where we're able as The Unbroken Collective continues to grow.

The Community Response Fund helps provide practical support to individuals, families and communities experiencing genuine hardship.

It can bring together community contributions, donated products, services, skills and acts of kindness to help when support is needed most.

Transparency is one of our core values. We'll publish regular Collective Impact Reports outlining where contributions have gone and the positive impact our community has helped create.

Absolutely. We encourage our community to nominate grassroots charities making a meaningful difference. Every nomination is reviewed against our selection criteria.

Established charity partners allow us to create impact from day one, while The Collective Choice helps us discover and support smaller grassroots organisations that are changing lives in local communities across Australia.

You can reach us through the form on our Contact page. Whether you have a question, feedback, a partnership enquiry or need general support, we would love to hear from you.

TUC+U is proudly operated alongside full-time employment and a growing community movement. While we aim to respond as soon as possible, please allow up to 5 business days for a reply. Every enquiry is important to us and will receive a personal response — thank you for your patience.

Absolutely. TUC+U welcomes conversations with charities, grassroots organisations and community support services interested in partnering, becoming a Community Partner, discussing community needs or exploring ways to work together. Please reach out through our Contact page.

TUC+U welcomes collaboration opportunities with businesses, charities, organisations and individuals whose values align with creating positive community impact. If you are interested in working together through grassroots support, practical assistance or community connection, please get in touch through our Contact page.

Please let us know through our Contact page, including as much detail as possible. Your feedback helps us improve the experience for everyone.

Follow The Unbroken Collective on social media to stay updated with new collections, community impact, charity announcements and stories from our community.