Returns, Exchanges & Refund Policy

At The Unbroken Collective + You (TUC+U), we take pride in providing quality products and want you to shop with confidence. If something isn't quite right, we're committed to working with you to find a fair solution.

This policy outlines your rights and our responsibilities regarding returns, exchanges and refunds. Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

Change of Mind

If you've changed your mind, we accept eligible returns within 30 days of receiving your order, provided the item:

• Is unused, unworn and unwashed.
• Is in its original condition.
• Has all original tags and packaging attached.
• Is accompanied by proof of purchase.

Eligible change-of-mind returns that meet the conditions outlined in this policy will be accepted.

Original shipping charges are non-refundable.

Customers are responsible for return postage for change-of-mind returns unless otherwise required under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible, preferably within 14 days of receiving your order.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs where possible.

Once assessed, we'll arrange an appropriate remedy, which may include a repair, replacement or refund in accordance with Australian Consumer Law.

Where the return is due to our error or a confirmed fault, we'll cover the reasonable cost of return shipping.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

Exchanges

If you require a different size, we're happy to exchange eligible clothing items, subject to stock availability.

Items must be:

• Unworn.
• Unwashed.
• In their original condition.
• Returned with all original tags attached.

Customers are responsible for return postage for change-of-mind exchanges.

Non-Returnable Items

For hygiene and safety reasons, some products may not be eligible for return unless they are faulty or required under Australian Consumer Law.

This may include products where returning the item would compromise health or safety.

Sale Items

Sale or clearance items cannot be returned due to change of mind unless required under Australian Consumer Law.

Returning an Item

To request a return, exchange or refund, please contact us through our Contact page.

Please include:

• Your name.
• Your order number.
• The reason for your request.
• Photographs if your item is damaged or faulty.

We'll review your request and provide return instructions where applicable.

Refund Timeframes

Once your returned item has been received and inspected, approved refunds will generally be processed within 5–10 business days to your original payment method.

Processing times may vary depending on your financial institution or payment provider.

Contact Us

If you have any questions regarding this policy, please contact:

The Unbroken Collective + You (TUC+U)

Contact: the form on our Contact page